DIVA NAILS POLICY

Our policy is to protect your rights and guarantee your satisfaction with the service(s) that we provide. It is not affected by your rights under the Consumer Rights.

To allow us to provide a quality service as efficiently as possible, you need to:

• Inform our staff if you are allergic to any chemicals or substances before receiving any service.

• While receiving any service please provide our staff with your feedback and or comments on their services so our staff can satisfy your requirements straight away.

• Inform the staff /salon manager immediately if you have any concerns relating to the salon, the staff, or any service.

• Inform the staff /salon manager immediately if you have any concern that you have any infection or any other abnormal reaction or condition concerning your nails.

GUARANTEE

Please remember, nails are jewels, not tools. Be kind to your nails and they will look beautiful for weeks after your service.

• Gel Polish manicure ,Dipping Nails and Acrylic Nails are guaranteed for 5 days and 7 days from the day you are having done .If you notice chips or lifting within this time, please call us to schedule a free repair with original color of service.

• You must arrange an appointment to have your nails fixed within 5 days after your initial service.

• Repairs after guarantee time for breakages, tears, and corner breaks will be charged.

• Traditional polish services are not guaranteed.

• We will be not responsible for infection nails before you are come to the shop.

(Our tools and equipment are thoroughly disinfected and will be presented for your inspection)

REFUND

• No cash refunds will be given after you service done.

• As soon as you have walked out of the salon door that means you have accepted and are happy with the service provided to your nails.

❖ If you are not happy with your nails, please make us aware of it before you pay. We will adjust them to your satisfaction.
❖ No refund will be given because you have simply changed your mind.
❖ If you are still not happy after we fixed your nails and request a refund, then you have to go through our Customer Complaint Procedure by writing to us, state the reason for your unsatisfied after we re-did your nails, the photo of the evidence of the nails that were fixed by us.

APPOINTMENT

• Please arrive 10 minutes prior to your appointment. This will ensure that you have the full time for your scheduled treatment. If you late 10 minutes please give a call and then if you don’t show up on time the Nail tech will take next an available customer.

PRICING

Price of service and other charges are displayed on the price list, please make sure you know to ask the Nail Tech before you pay.

GIFT CARD

• Gift card are not refundable or exchangeable at any time.

• Gift card are not redeemable if lost or stolen.

• No Discounts if paid white Diva Nails gift card l Gift card automatically have discounted per Pay.